The job does not stop at your organisation’s boundary.

The property manager and service provider each have their own administration. They still need to refer to the same work. A change during delivery also needs to make sense to the party that commissioned it.

We connected work orders and service calls with locations, contacts, schedules, status and images. Shared data models bring that information together; the user’s role and organisation establish their working context.

The backend operation for creating a shared work order checks identity and administrative context. Work is then available within the relevant organisations and roles.

For delivery, the mobile application retrieves assignments for a provider, worker and date. Updates include changes, images, status information and communication between the parties. The product supports a handover across organisations, not just record-keeping inside one team.

A worker needs different information from a property manager or scheduler. The mobile application therefore focuses on the employee’s assignments.

The platform also includes provider details and insurance information. The relationship involves more than an appointment: organisations need to know which party is carrying out the work and which information belongs with it.

The client supplied the requirements. We developed them into web and mobile applications, backend functions and shared models. The project was handed over after approval.

IndustrylinQ’s role was a defined product delivery. We translated the business requirements into an implementation the client could take forward, with distinct responsibilities for the organisations and people involved.

Read how we design organisational and permission boundaries and approach delivery and handover.